FAQs

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TEMPUR MATERIAL

  • TEMPUR® Material is composed of millions of movable cells, designed to cushion and support your body during sleep. It is sensitive to body temperature and weight, so it conforms to your body contours, distributing your body weight and allowing you to relax fully, so you can sleep and wake refreshed.

  • TEMPUR® Material is not the same as generic memory foam. Unlike generic foam, TEMPUR® Material springs back to its usual shape time after time—so it’s more like sleeping on a new mattress every night, and lasts for years. And since we research, design, and manufacture TEMPUR® Material, it’s proprietary—you’ll only find it in our products.

  • This is a common question and misconception, but sleeping warm on a Tempur-Pedic® mattress is not an issue for most of our customers. The open-cell structure of TEMPUR® Material is superior to ordinary memory foam and provides increased comfort and breathability. In addition, the high-performance fibers of the outer layers provide cool-to-touch comfort.

    62% of households report at least one hot sleeper. If you feel that sleeping hot is a problem you experience frequently, you may want to consider one of our TEMPUR Breeze® mattresses. Our proven cooling materials create an all-night cooling experience that lasts from the minute you lay down to the moment you wake up.

  • To get a feel for how TEMPUR® Material feels in our mattresses, you will need to visit a retail store that carries our products and try them out for yourself.

  • While the medium hybrid will be slightly softer in feel, the biggest difference is that our medium is made entirely of TEMPUR-Material™ — and our medium hybrid is made with TEMPUR-ES™ material, plus 1000+ premium spring coils in the base layer. People who have trouble getting out of bed or turning over in bed may like the hybrid because it makes it a bit easier, but still allows you to have the comfort, support, and conformity of a Tempur-Pedic.

    Learn More >

  • Our next-level cooling technology, Pure Cool® Plus Material is lighter-weight and more breathable to enable better airflow than our previous technology. It also has a thinner capsule wall which provides more cooling power per cubic foot.

TEMPUR-PEDIC PRODUCTS

  • In most cases, we do. We design and produce all of our mattresses and pillows in our production plants in Virginia and New Mexico. We design and produce cushions and small accessories at our production plant in Denmark. We work very closely with a few carefully selected suppliers, who are experts in their product areas, to produce our Ergo adjustable bases, our bed linens, and our mattress protectors.

  • Our power bases are made by Tempur-Pedic.

  • Our mattresses, adjustable bases, pillows, bed linens, travel products, and home & office products each have a limited warranty to guard against manufacturing defects.

WARRANTIES

  • Each of our products includes a limited warranty, but the duration and protection offered under each limited warranty vary by type of product. Visit the Warranty page to read the specific details about each product’s limited warranty. Learn More.

  • Products that are covered by our limited warranty are protected for limited periods from certain defects that may occur during the manufacturing process that affect performance. In some cases, we may decide to accept the return of your product or discuss the possibilities of warranty replacements.

  • No, it does not void the warranty. However, we don’t recommend Scotch Guarding as the best solution for protecting your Tempur-Pedic mattress or pillow. If you want to protect your mattress from stains and spills, we recommend using our mattress protector, which is specially designed for our mattresses.

  • Authorized dealers are retailers that carry Tempur-Pedic products and can be found on our dealer locator page. These retailers carry genuine Tempur-Pedic products and include our limited warranties.

    Auction or marketplace websites (such as eBay, Amazon, etc) are unauthorized dealers. Products listed on auction or marketplace websites may be imitations, used, or from an unauthorized retailer. We cannot support items purchased through these websites, nor can we verify their authenticity. These products may not be genuine and do not carry our limited warranties.

MATTRESSES

  • If you’re used to a traditional mattress, your new Tempur-Pedic mattress may take some getting used to. As you sleep on the mattress, it will respond to your body weight and temperature, conforming to your body, and feeling more “natural“. This “break-in “ period lasts for a couple of weeks. During this time, the TEMPUR® cells are fully opening—so they can optimally adjust to temperature changes and weight. It’s important to note that after it’s completely broken in, your mattress retains the responsiveness it has straight from the factory, so it feels more like new every day. The TEMPUR® cells offer their conforming support throughout their life.

  • TEMPUR Breeze® was designed for sleepers like you. Unlike other cooling options, TEMPUR Breeze® uses a fully integrated system to absorb heat and channel it away from your body while you sleep, so you toss and turn less and wake up feeling refreshed.

    Shop Breeze®

  • Yes, our mattresses work with wall beds, as long as the flat wooden frame is strong enough to adequately support the mattress. We recommend that you do not fold the bed into the wall each morning, since the mattress is best protected by resting on a flat horizontal surface at all times.

  • A split king allows for two people to have their own sleep space that is customized to their wants and needs.

    Each sleeper can have a mattress that's their ideal feel without compromising.

    Plus, with an adjustable base, you can individualize your sleeping position by elevating your head and/or legs separate from your bed partner. This can also help with snoring and make reading, watching TV, or working in bed easier—separately or together.

  • TEMPUR-Material™ can have a slight odor after it is manufactured. This smell is normal and harmless, and it usually disappears before the product reaches you. If you notice this odor, know that it will dissipate in a week or two. Sometimes it’s helpful to “air out“ your mattress for a couple of days, leaving the sheets off when you’re not sleeping on it.

  • TEMPUR-Material™ responds to your body weight and heat. It contours to your body, automatically adjusting to your every curve. When not in contact with your body, the material returns to its usual shape, so it can feel slightly firmer when you first lie down. After you have been on the mattress a while, the material responds to your body heat and starts to feel more conforming and responsive. The material responds to the room temperature, so if your room is very cold, the mattress can feel less responsive and slightly firmer; if your room is hot, the mattress can feel more responsive and softer. No matter how firm or soft the mattress feels, it still offers the support that your body needs to fully relax during sleep.

  • When you first get your new mattress, some of the cells in the TEMPUR-Material™ may not have opened fully—this is simply a result of the manufacturing process. With use, the cells open more fully and respond more readily to your body weight and temperature. Don’t worry – after a matter of weeks, the mattress will be fully adjusted (so it won’t continue to feel softer and softer). And whether your mattress is brand new or years old, you’ll get the support your body needs for a relaxing night’s sleep.

  • If there is sagging, it is likely because the mattress is not properly supported on a flat, solid surface that can adequately support it. That’s why we highly recommend using a Tempur-Pedic foundation with your mattress to provide the support it needs to perform as designed. If the mattress is properly supported, significant sagging may be a sign of a warranty issue; if that is the case, call 800-887-4321 to talk to one of our Customer Service Representatives, who will discuss the problem with you and help you through the warranty process if that is appropriate.

  • We design our mattresses to support hundreds of pounds of weight, so letting your pets sleep with you will not affect the mattress. As with any product in your home, your pets’ nails are a factor to consider; generally, the sheets on the bed should buffer the mattress from tears.

  • Our mattresses are designed so you do not have to flip or rotate them, you’ll never have to face that backbreaking task. In fact, you should not flip our mattresses—they all have a top side that’s designed for sleeping.

  • If you’re moving the mattress, yes, you can fold it. Be sure to fold it with the top side facing in on itself. If the mattress sits folded in cold weather for hours, do not try to force it to “unfold“ when you place it in your room—it will naturally return to its original shape over the course of a couple of hours.

  • If you spill liquid on your Tempur-Pedic mattress, you can take the following steps. Please note that any stain or odour may not be completely removed.

    For mattresses with a removable cover:

    Remove the zippered cover from the mattress

    While the cover is removed, soak up as much of the liquid using towels as possible (you may have to push down on the material with the towels)

    Once you’ve removed the excess moisture, let the mattress air dry (you can use a fan to blow directly on the mattress to speed up the process)

    Wash the cover in cold water with mild detergent

    Hang dry for best results

    Never use bleach or bleaching products with the cover

    For mattresses with a non-removable cover:

    Soak up as much of the liquid using towels as possible (you may have to push down on the material with the towels). Once you’ve removed the excess moisture, let the mattress air dry (you can use a fan to blow directly on the mattress to speed up the process).

  • Yes, we do, for any of our mattresses with a removable cover. You can talk to one of our Customer Service Representatives at 800-887-4321, and they can help place an order for you.

  • When the air is humid, it often feels warmer, so your mattress might seem a little softer. But don’t worry—humidity doesn’t actually change the mattress itself.

  • We recommend you do not use either electric blankets or heating pads with our mattresses. The TEMPUR-Material™ responds to your body temperature, and the additional heat from electric blankets or heating pads causes the mattress to respond to that heat instead of conforming to your body. Longer periods of exposure to the heat from electric blankets or heating pads may damage the mattress.

    Once you lie down, the mattress will quickly respond to your body heat and feel warmer.

PILLOWS

  • If you’re used to a traditional pillow, your new Tempur-Pedic pillow may feel different at first, typically more firm than what you’re used to. As you sleep on the pillow, it will respond to your weight and temperature, conforming to your head and neck, and feeling more natural. This “break-in” period lasts for a couple of weeks. During this time, the TEMPUR® cells are fully opening—so they can optimally adjust to temperature changes and weight.

  • If your pillow does not have a removable cover, follow these simple steps to allow the material to breathe and absorb fresh air:

    Remove the pillow case and roll the pillow like a sleeping bag

    Then unroll and repeat this procedure, rolling in the opposite direction

    If your pillow has a removable cover:

    Remove the cover, wash in cold water with a mild detergent, and line dry.

FOUNDATIONS & PLATFORMS

  • Our foundations look similar to a standard box spring. But instead of the “give“ of a box spring, our foundations provide a solid base for our mattresses. Because they’re completely flat, they allow the mattress to provide the support your body needs; because they’re solidly built, they’ll support the mattress without sagging and last for the life of the mattress.

  • Tempur-Pedic® mattresses have been designed to be paired with a Tempur-Pedic® foundation. However, we understand that some consumers wish to use their slatted foundation or platform bed, which may be permissible provided the slats and bed are structurally sound, and as a general rule, 3” wide and no more than 4” apart.

  • No. A box spring is designed to support a traditional spring mattress, and it “gives”. Placing a piece of particleboard or plywood over a box spring will produce a surface that is unstable and will void your warranty.

  • No. A futon base is not designed to support a mattress as heavy as ours.

  • Foundations support up to 400 pounds for smaller and split sizes and up to 800 pounds for Queen sizes and larger.

MATTRESSES WITH POWER BASES

  • We have made sure that our mattresses are compatible with any of our power bases.

  • The TEMPUR-Ergo Smart Bases, TEMPUR-Ergo Power Base, and EASE 4.0 each measure about 4" tall without legs. Each power base comes with a set of three-in-one set of legs that can be adjusted to three different heights without tools or extra accessories.

    Ease® Power Base: The minimum height is 3.7" (zero clearance), and the maximum height is 15.7".

    TEMPUR-Ergo® Power Base: The minimum height is 4" (zero clearance), and the maximum height is 16".

    TEMPUR-Ergo® Smart Base: The minimum height is 4" (zero clearance), and the maximum height is 16".

    TEMPUR-Ergo® ProSmart® Base: The minimum height is 3.7" (zero clearance), and the maximum height is 15.7".

  • Our power bases support up to 650 lbs. each (Twin, Twin Long, Double, Queen, and Split/Dual King bases).

    All power bases will structurally support the recommended weight distributed evenly across the head and foot sections. Power base products are not designed to support or lift this amount of weight in the head or foot sections alone.

  • If you are having problems with your power base, please call 800-887-4321 to talk to the Tempur-Pedic power base specialists. They can help, whether it’s a simple question you need answered or a more complex warranty issue.

  • We have found that the power bases fit inside most modern bed frames. However, they may not fit inside antique bed frames or other non-standard frames. We recommend you measure the inside of the bed frame and compare to the measurements below to be sure the power base will fit.

  • Available Sizes:

    Twin - 37.5"" x 73.5""

    Twin Long - 37.5"" x 79.5""

    Full - 53.5"" x 73.5""

    Queen - 59.5"" x 79.5""

    King - 75.5"" x 39.75"" each piece(2 pieces, horizontally split)

    Split King - 37.5"" x 79.5"" each piece(2 pieces, vertically split)

    *Dimensions of each individual base may vary.

    Please Note: Bases are purposefully built to slightly smaller dimensions than the corresponding mattresses they support to ensure compatibility with bedroom furniture.

  • Unfortunately, they do not.

  • During normal operation, all power bases can draw up to 2.5 amps of electricity from a normal AC wall outlet.

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